B. Paul 2014-08-02 13:12:15The Epiphone EJ160E is absolutely stunning. Not a bad action out of the box but will lower for my own taste. The finish on this Indonesian made model is so much better than that on my Chinese Dot ES335 Pro. Very happy with the guitar overall and fantastic service from Woodbrass. Delivered to the UK after only 2 days. 5 stars.
A. Lewis 2014-07-29 12:52:45I bought the pioneer ddjsx from woodbrass. The item was delivered in three days perfect working order and that was shipping to the UK. Their UK delivery partner offers GPS tracking which was a real benefit. The product was also roughly £150 cheaper than in the uk . excellent site, will utilise again and can't recommend highly enough
C. Michael 2014-07-20 18:32:20Thank you so much for the high quality service you provide. I ordered my guitar on Sunday and on Wednesday morning I get a text to say I will get my delivery between 9:15 and 10:15 and sure enough it arrived at 09:25. That's world class.
What about the guitar? Fantastic and at a good price. Thanks
Regards Mike
R. Artur 2014-07-10 23:45:45very quick on dispatch
R. Levi 2014-07-10 21:27:27I have ordered from this company twice, and have not been disappointed. Will continue to do business with them.
O. Alan 2014-07-03 18:52:28Great company and offers...
P. Paul 2014-06-29 20:13:11Good,quick arrival of my order. Excellent.
H. LR 2014-06-28 16:54:48After receiving my order from Woodbrass in good time and perfect condition and at a good price, I am completely satisfied with my purchase and the whole order process.
I was hoping for a smooth, easy and trouble free transaction.. and that's exactly what I got! I will definitely be back in the future.
R. Basil 2014-06-12 19:53:42Excellent service thank You
c. gerald 2014-04-10 18:55:00Quick delivery very smooth no problems.
S. Mark 2014-04-03 15:58:11I would just like to thank Woodbrass.com for their fantastic service. I was worried about ordering from France to the UK but I've just received my drum mics and it all went as smooth as anything. I got full tracking of the couriers and even a text from DPD once the goods were in the UK telling me when I'd take delivery. Brilliant prices too!
Will definitely use you again and thank you lots!! Merci!
H. Ian 2014-03-29 15:30:41My product arrived in mint condition and works perfectly. However there was one issue that I should make you guys aware of. Woodbrass advises that upon receiving the goods, the buyer should open the package and check that the product looks in a satisfactory condition BEFORE signing for the parcel. However, when I received the goods and explained this to the delivery guy, I was told this was NOT hes company policy and that I could not open the parcel at all until I had signed for it. This annoyed me obviously. This meant I could either refuse the parcel because I wasn't able to check it, or accept it, knowing if there was a problem after I opened the parcel, I had already signed for it and therefore would lose any right to complain about the parcels condition. Fortunately the synth was in perfect condition. I would definitely use WoodBrass again, but I would appreciate clarification as to what the actual policy is regarding signing and checking received goods, because at present it seems there is a conflict between Woodbrass and delivery company policies. Thanks :)
H. James 2014-03-13 12:19:49great service - fast delivery
B. Ian 2014-03-07 21:06:01My new guitar arrived today in immaculate condition to the UK. I cannot fault woodbrass for anything. Regular email updates on the status of my order was a real comfort and felt I was in good hands. After this order I will certainly be back to order again in the future. Woodbrass thank you for your top rate customer service and satisfaction. Very happy customer
c. gerald 2014-02-19 18:54:33A first class service,everything was fine.
S. C. D. 2014-02-04 15:51:50Excellent service ... good website with the all-important stock levels; easy to order and arrived within a couple of days - very speedy. Will definitely use again.
B. Kalwant 2014-01-24 22:09:03Outstanding quality at an affordable price.
Excellent communication throughout.
Delivered on time as promised at a great price
Thanks
G. Gina 2013-12-11 14:26:55Good quality and quick delivery
B. Robert 2013-05-24 15:28:43Magnifique! merci Woodbrass.com :-)
Jamais pensé que je pourrais ordonner à l'extérieur du Royaume-Uni. Merci de DPD locale, j'ai eu la confiance nécessaire pour commander sachant que je pouvais venir chercher ma commande à partir du dépôt. Votre numéro de site en anglais avec un personnel serviable m'a permis de placer ma commande avec une grande assurance. Articles commandés ont été reçus comme annoncé en bon état ​​de fonctionnement. Salut :-)
s. kenny 2013-05-17 13:53:57Delivered quickly with an accurate delivery time.
M. Eric 2012-12-14 14:19:45Un coup de chapeau à Woodbrass pour la rapidité dans le traitement des commandes et la bonne qualité du service client.
R. Stuart 2012-10-22 18:44:11Congratulations and sincere thanks for having the good sense to set up a "parallel" web-site in English! Gave me the confidence to order from you. No problems whatsoever.
E. Cairn 2012-10-11 12:40:08Absolutely fantastic service. Shipped from France to the UK in a couple of days. Very friendly staff. Thank you!
J. ANN 2012-10-03 01:31:27Trés bon prix. le flut-a-bec est arrivé vite et en bon condition. Je suis trés contente!
H. Tryfan 2012-08-04 11:21:21Helpful site, with a warm and friendly atmosphere. Think that's impressive? The astonishing price and deals are what makes this website stand tall among others. Knowing exactly who is on the website team makes shopping feel much safer. Knowing exactly how to navigating the website makes shopping much easier. Overall ''Well done"!
R. Shelagh 2012-07-22 23:40:47fantastic service - thank you!
K. Robert 2012-06-14 09:31:18The site was very easy to use, in that you can change the language to what you want. I had no problems when using this site and the delivery was very fast.
L. Michael 2012-03-31 00:14:02Unbelievable! I had not heard of Woodbrass until I did a search for an acoustic guitar on Amazon! I was totally shocked to find that the prices on Woodbrass were "MUCH LESS" than any other store in the whole of Europe! In fact, I bought 2 guitars and the postage was free! I ordered on Monday and recieved the guitars on Thursday! All the way from France to Northern Ireland and I was able to track them all the way! I promise never to buy any piece of musical equipment anywhere else from this moment!!!!
Many Thanks guys! Michael
M. Nicolas 2011-12-30 20:53:40Easy service, reliable and fast. Thanks very much.
W. Les 2011-12-25 15:21:37This company is AWSOME, Omnicontrol controller ordered Christmas day and with me at 9.00am less than 48 Hrs later, this is the best service I have ever had, will not hesitate to use Woodbrass.com again, plus the cheapest on the net.
VERY HAPPY CUSTOMER :)
S. Melanie 2011-10-30 14:34:54Woodbrass are ace...I was a little apprehensive ordering as there is a fake website telling you that woodbrass is a fake website!! I can confirm absolutely NOT...my order was processed speedily and arrived within 5 days. I am soo pleased with the headphones and much cheaper than rip off U.K prices. Well done Woodbrass, i will definately be ordering from you again :-)
s. michael 2011-05-10 11:14:09Thank you for a great service and a fast delivery. The guitar I bought from you is excellent and I couldn't be more pleased. Thank you again.
p. lorraine 2011-04-21 18:19:44can i just how wonderful your company is from your online sight to sight to delivery you have been swift,amazing cheap and totally outstanding thank you for making my husband very happy and myself i will buy from yourselfs again lorraine
J. Steve 2011-03-30 14:26:19Just received my first order from Woodbrass, I have nothing but praise. It arrived ahead of schedule and was in perfect condition well packed with air bags. Pricewise they were excellent also.
F. Adam 2011-03-25 12:09:07Absolutely outstanding service. Much cheaper than any other site, free overseas delivery. Ordered Friday, it came Monday. Brilliant, will definitely use again
C. Lee 2011-03-08 11:25:59I bought some beats studio from Woodbrass. I cannot praise the company highly enough for the service I received. I saw the item at a VERY good price compared to retail shops in the UK. After placing the order the company asked me to provide a scan of my card and ID, I was a bit worried thinking it might be a scam. After speaking to a very helpful customer service assistant my mind was put at ease. I ordered the Beats on a Tuesday at about midday and received them at 10am on the Friday. The beats were very carefully packaged and pristine when I opened them. Thanks aging Woodbrass, I will no doubt use you again!!!
T. Callum 2011-03-04 20:05:50I was a bit spectacle about ordering from this website, oversees, not very well known and some what cheaper than most websites, so I checked the internet and found nothing bad this website so I decided to order from here, I brought a pair of Dr Dre Beats headphones, paid for them, everything went through fine, but a couple of days later I got an emails through saying I had too send a copy of my debit card and proof of identity because of security measures, so I sent a photo of them both, crossed out all of the numbers apart from the first 4 and the last 2, then the order went through on the 8th March, the headphones came TWO ! days later, which is superb, and are brilliant, so if anybody is in my position about this website don't be, it is very safe, AMAZING delivery, and genuine.
F. Daniel 2011-03-01 03:45:11Items I ordered were in-stock, and cheaper than several places claiming to be the 'cheapest in europe' with comperable and reasonable delivery charges.. Items arrived in a very timely fashion (within the week of the order) And I found the packing to be secure but also not excessive. Infact the only slight negative is the confirmation emails are a mixture of english (my native) and french? this was not a concern as I could easily work out what was going on and it is after all not an english site, but it was more the mix that could confuse some...
Would recommend, and would buy from the shop again myself.
D. George 2011-02-18 15:26:06Woodbrass is an excellent company
O. Dean 2011-02-16 20:39:48Woodbrass is a brilliant site. I received my amp within 3 working days of my order (for £150 cheaper than my local music shop was selling for).
The amp turned out to be faulty but this was no problem. Woodbrass have excellent customer service. I was given all of the information required to send the amp back through the excellent my account section of the site. All messages were returned promptly and i was kept in the loop all of the time.
I received my replacement amp a week later and my return delivery was refunded shortly after sending them the invoice for the courier.
I'm a very happy customer. I highly recommend woodbrass you guys are doing a great job!
j. angus 2011-01-15 13:41:57Fantastic fast smooth service. Best prices anywhere on the internet!
C. Andrew 2011-01-11 23:12:06Received Peavey amp & footswitch 2 days after ordering, great service well impressed.
H. Trevor 2011-01-11 17:59:29Product arrived on time and in perfect condition. I would recommend this site to anyone who relies on quick, trouble-free deliveries. 10/10
P. Tom 2011-01-08 16:56:47Woodbrass.com is awesome! Great products, fantastic prices, efficient service and fast delivery. I am a very happy customer!
l. tim 2010-12-27 15:48:12at first was unsure about ordering from abroad from a website, especially when you make such huge savings but couldn't be more pleased. placed the order monday afternoon (bank holiday) and had received my goods thursday morning in the uk. delivery in the uk is never that quick. will definitely use woodbrass again and would recommend it to anyone. thanks.
j. martin 2010-12-10 22:33:58Received my Jumbo guitar case on time. It was a perfect fit for my new Hofner Jazz guitar. The design, attention to detail and appointments were of the very highest standards and inculded a satin internal shroud for the guitar. The price was the lowest possible on the internet and I can happily recommend this site. Many thanks!
W. Stephen 2010-12-10 10:52:34Magnificent service, excellent price, order despatched and delivered on time!! Many thanks to all at Woodbrass I will use your impressive services again. To all of those potential buyers reading this review I say "order now, use this site have no reservations"
Thanks again.
O. Paul 2010-12-05 15:11:47Woodbrass has a large selection of things, I ordered 6 things for them despite the bad weather woodbrass had the order delivered in very good time. I was in a shop in Belfast and the guitar I was looking at was £379, I then checked it on woodbrass and it was £242. Hundreds of pounds cheaper, woodbrass makes it easy to order with it being very easy to place an order.
H. Peter 2010-11-27 23:01:58Good site. Easily navigated and well laid out.English translation would be a bit better when communicating re: orders
S. Don 2010-08-19 14:42:25I too found Woodbrass by chance. I was looking for the Epiphone SG-400 LTD Edition in the gloss cherry finish and found one on their site about £50 cheaper than the British sites. I was concerned about ordering such a delicate instrument from abroad and tried to get a couple of the big name internet shops to price match, but the dealer who had the exact model in (most had the faded cherry in) said they would not price match with a foreign site. So after reading some of the other customer testimonials I thought I would take a chance. Plus supply from Epiphone seemed to be a bit of an issue at the time.
The whole process was nothing to worry about. I rang before ordering to check it was the right finish, and spoke to a contact who spoke good english (better than my French!) I then ordered it via the website. I ordered the guitar on the Thursday and i believe it to be collected by UPS form Woodbrass on the following Monday. The guitar was delivered to me on the Wednesday morning, with the box being surrounded in enough air pillow packaging that UPS could have thrown it out of a passing helicopter and it wouldn't have sustained damage!
The UPS guy was happy to wait while I inspected the contents, helped no doubt by a lady from a neighbouring street that had missed her package being delivered and had seen him on my street, so stopped to get her parcel. This gave me vital minutes to inspect the package, but the guy seemed happy enough to do so when I explained that Woodbrass insisted on this! All was well with the guitar and I can't wait for my son to open it on his birthday! The only problem with UPS was I never got a predicted delivery date, but I could track the parcel via their own website so managed to be in when it was delivered. This was the only negative with the whole thing. There is an option on ordering to use another courier and they may be better if you read other customer testimomials, however I had seen UPS regularly in our town, so chose to go with them for that reason.
So don't hesitate, shop with confidence with Woodbrass!
Don
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