close
filter_list Filter

Categorie

Merk

Prijzen

Beschikbaarheid

Opinie

Bekijk de resultaten

Algemene Verkoopvoorwaarden

Terms and Conditions of Sale



Last updated: August 28, 2025

These General Terms and Conditions of Sale (T&C) apply to all sales concluded by Woodbrass.com, SAS with capital of €5,600,000, whose registered office is located at 2 rue de Milan – 44470 Thouaré-Sur-Loire and registered in the Trade and Companies Register of Nantes under number 422 128 298.

Hereinafter referred to as "Woodbrass.com" and/or "Woodbrass" and/or the "Seller".

***

They apply to individuals and professionals (the "Customer") wishing to acquire products offered for sale by the Seller on its website and/or in store (the "Products").

However, the Consumer Code not applying to professionals, certain provisions do not govern relations between Woodbrass.com and professionals: these include notably the right of withdrawal, the guarantee of conformity, as well as recourse to mediation in case of dispute.

Are considered as professionals any legal entity as well as any individual ordering in the context of their professional activity.

Modifications to these General Terms and Conditions of Sale are enforceable against Customers using the website www.woodbrass.com (the "Site") and/or Customers in store from their posting online and cannot apply to transactions concluded previously.

1. Products



The main characteristics of the Products and notably, the description and specifications of the Products are presented on the Site. Before placing any order, the Customer is required to refer to the description of each Product in order to know its properties, essential features and announced delivery times.

The Seller's customer service is available to the Customer for any questions or additional clarifications concerning the characteristics of the Products.

The photographs and graphics presented on the Site, which aim to be as faithful as possible to the Products, are not contractual and cannot engage the Seller's responsibility.

2. Prices



The prices of Products are indicated in euros inclusive of all taxes (VAT and all other applicable taxes in force) excluding participation in processing and shipping costs detailed below.

In case of order for Products intended to be delivered to a country other than the European Union and DROM-COM, the Customer will be considered as the importer of the Product(s) concerned and will be solely liable for related taxes. For all Products shipped outside the European Union and DROM-COM, the price will be calculated excluding taxes automatically on the invoice. The Customer is advised that customs duties, other local taxes, import duties and/or state taxes may be required. Payment of the aforementioned duties/taxes will be exclusively borne by the Customer and will be their entire responsibility, both in terms of declarations and payments to the competent authorities and/or organizations of the countries concerned. In this regard, it is up to the Customer to approach local authorities regarding the aforementioned duties/taxes aspects.

The Seller reserves the right to modify its prices at any time. The price and conditions applicable to the order are those in force at the time of firm and final validation of the Customer's Order by the Seller according to the terms defined in Article 5 below.

The ordered Products remain the property of the Seller until complete payment of the price.

Non-Professional Customer: Upon reception by the Non-Professional Customer of the ordered Products, the risks of loss or deterioration of Products subject to retention of title as well as damage that the Products could suffer or cause will be transferred to the Customer.

Professional Customer: Products travel at the risk and peril of the Professional Customer who assumes the transport risks in full (theft, loss, deterioration, destruction...) The transfer of transport risks of Products to the professional Customer occurs upon delivery of Products to the first carrier.

Any change in VAT rate may be passed on to the price of Products or services.

Special pricing conditions may be applied according to specificities requested by the Customer. The Customer will be informed of delivery costs applicable to their order before final validation and payment of the price.

The Seller reimburses the difference if the Customer finds cheaper elsewhere, excluding promotional operations (sales, clearance...). This offer is valid within 7 days for any Product purchased from the Seller. It is conditional on presentation of a proforma invoice (quote) established at the latest within 7 days after purchase by an authorized dealer, competitor of Woodbrass, located in metropolitan France and having the Product in stock with identical service and warranty conditions.

Products eligible for reimbursement must notably be:

Product Characteristics: new Products of same brands, same references/characteristics and marketed under the same service conditions,

Availability of concerned Products: products eligible for difference reimbursement must be available at competing retailers in store and/or on the website.

The reimbursement request must be made by the Customer at the following email address: service-administrationdesventes@woodbrass.com

Reimbursement is made within 30 days from the request in the form of a purchase voucher valid for 6 months and usable at the Seller's in one or several times.

3. Eco-participation



The Seller is a member of the eco-organization "Ecosystem" which notably guarantees the collection, depollution and recycling of used electrical and electronic equipment, in compliance with the highest environmental and social requirements.

In this context, the price of Products sold on the Site includes an "eco-participation", mentioned visibly and independently of its sale price, allowing to finance the collection and recycling of used electrical and electronic equipment. The "eco-participation" is mentioned on each Product sheet.

In case of sale by the Seller of an electrical or electronic Product, the Customer can benefit from the free takeback of their old used electrical or electronic products/equipment, within the limit of the quantity and type of Products sold. (article L 541-10-8 of the Environment Code), the request for takeback of used electrical and electronic products must be made on the Site via the contact form made available to the Customer from their account: Customer account > My account > SAV Contacts.

The Customer can also find a collection point by connecting to: www.eco-systemes.fr

4. Refurbished Items



Products sold in the "Refurbished Items" category have a special regime (the "Refurbished Products")

These items benefit from prices lower than those commonly practiced by the Seller, being Products received in the Seller's stocks or having been the subject of a Customer return with:


  • damaged packaging;

  • aesthetic defect (varnish defect, scratches, dents, deteriorated coating,)

  • product tested compliant after repair.



In all cases, these Refurbished Products have been subject to rigorous examination by the Seller: they have been controlled and/or repaired so that their functional qualities are certified.

If visual imperfections persist, they will be reported by the Seller in the Product description sheet. Unless specified by the Seller, they do not call into question the proper functioning of the Refurbished Product.

In the terms and conditions defined in articles 9 (withdrawal) and 10 (legal guarantee of conformity) below, the Customer has a legal right of withdrawal and legal guarantee of conformity on Refurbished Products.

5. Order



5.1 Orders for Products by the Customer can be placed as follows:



1/ On Internet (7 days a week - 24h/24)

www.woodbrass.com

2/ By telephone (Monday to Friday from 9:00 to 18:00 and Saturday from 10:00 to 18:00)

From metropolitan France: 01 86 65 03 03

From Belgium, Switzerland, International: +33 2 57 88 00 74

Contractual information is presented in French and will be confirmed including said information, at the latest at the time of validation of the Customer's Order.

On the Seller's Site, it is up to the Customer to select the Products they wish to order according to the following terms:

• Have a customer account: prior to any first order, the Customer must create a customer account via the form available online. They must fill out the form with their contact details and all information necessary for delivery (mobile phone number, access codes...). Once their customer account is created and during each visit to the Site, the Customer will identify themselves using their login credentials;

The Customer will be solely responsible for the use of their credentials or actions made through their account. In case a Customer discloses or uses their credentials contrary to their purpose, the Seller may then terminate access to the Account without notice or compensation.

Under no circumstances can the Seller be held responsible in case of identity theft of a Customer. Any access and action performed from a Customer's Account will be presumed to be performed by this Customer. Any loss, misappropriation, or unauthorized use of a Customer's Credentials and their consequences are the sole responsibility of the Customer, who must notify the Seller without delay by electronic message at the following address: contact@woodbrass.com.

The Customer can close their Account at any time by sending an email to: rgpd@woodbrass.com. The Seller will proceed as soon as possible to deactivate the Account and send the Customer an email confirming closure. In case of Orders in progress, these must be paid by the Customer and delivered by the Seller.

• Fill out the online order form specifying desired Products and quantities and/or chosen services;

• Validate the order after verification: before confirming their order, the Customer has the possibility to verify the details of their order, its total price, delivery method, delivery/billing address, payment method and correct any errors;

• Accept the General Terms and Conditions of Sale, after having read them, by validating the order. It is specified that orders will no longer be modifiable after validation on the Site by the Customer;

• Make payment under the provided conditions.

Upon receipt of the Customer's Order, the Seller will perform preliminary controls for order validation and notably, the effectiveness of Order payment.

Sales are only final after express acceptance and final confirmation by email summary of the Customer's Order(s) by the Seller.

During the ordering process, the Seller indicates to the Customer the possible delivery times and shipping formulas for Products purchased by the Customer.

By accepting the General Terms and Conditions of Sale, the Customer accepts that their invoice be made available dematerialized in their customer area.

Paypal Express: In case of using Paypal express, the terms of use of "Paypal express" apply. The Customer will not be required to create a customer account, the contact details used being those entered via their Paypal account. The Customer will then be solely responsible for the delivery address, and any modification of it can only be made through their Paypal account.

5.2 The Seller reserves the right to cancel or refuse any Customer Order(s) notably in the following cases:




  • default in implementing the payment method entered by the Customer for order settlement and dispute relating to payment of a previous order;

  • order exceeding, by its content and/or frequency, the needs of a non-professional Customer, and more generally, in case of abnormal order or bad faith of the Customer;

  • legitimate legal reason (article L 121-11 of the Consumer Code).



Any cancellation or refusal of Order will be notified to the Customer by email.

6. Availability



6.1



The Seller's Product offers and prices are valid as long as they are visible on the Site, within available stock limits and excluding promotional operations mentioned as such on the Site. In the event of Product unavailability after Order placement, the Customer will be informed by email, SMS or postal mail.

6.2



For Products not stocked in the Seller's warehouses, offers are valid subject to availability from manufacturers/suppliers.

In this context, information on Product availability is provided at the time of Order placement. This information coming directly from the Seller's manufacturers/suppliers, errors or modifications may exceptionally occur. In the event of Product unavailability after Order placement, the Seller will inform the Customer by email, SMS or postal mail, upon receipt of information received from its manufacturers/suppliers. Similarly, it may happen that the number of ordered Products exceeds the number of Products in stock. In this case, the Customer will be informed later of the availability date of the ordered Product(s) by email, SMS or postal mail. In case of confirmed unavailability/stock shortage of the Product, the Order will be canceled and the Customer will be informed by email. The Customer can contact the Seller's customer service which will guide them to the Product most suitable for their need at the numbers below:


  • Metropolitan France: 01 86 65 03 03

  • Belgium, Switzerland, International: +33 2 57 88 00 74



6.3



In application of applicable legal provisions and in any case, in case of Product unavailability, the Customer has the option to be reimbursed for ordered Products within 14 days following their request.

7. Delivery



7.1 General



Delivery means the transfer to the Customer of physical possession or control of Products.

Any reservation and complaint must be notified to the carrier on the delivery document, or on their tablet. The customer must also formulate their reservations to the carrier by registered letter within three (3) days following receipt of the package, excluding public holidays, specifying/justifying the exact nature of damage noted. Similarly, the Customer must inform the Seller within three (3) days following delivery at the following email address:

Products will be shipped to the delivery address provided by the Customer during the Order process or that provided at their Customer account level. The Customer is responsible for updating their data.

The Customer undertakes to transmit, when ordering, all information necessary for delivery in order to guarantee its successful completion and is solely responsible for delivery failure resulting from erroneous indication of their delivery information.

To optimize delivery, the Customer is asked to transmit notably a mobile phone number on which the carrier can reach them during the day. An email address allows the Customer to be notified in advance of Order delivery.

The Customer undertakes, for themselves or for the Order recipient, to take delivery of Products at the address they indicated when ordering.

During delivery, the Customer or Product recipient must be able, if requested, to prove their identity.

The Customer undertakes, after opening and verifying package contents in the presence of the carrier, to sign the delivery receipt presented by the deliverer (paper or digital). Any reservation must be notified to the carrier on the delivery document, or on their tablet. The customer must also formulate their reservations to the Carrier by registered letter within 3 days following receipt of the package, excluding public holidays, specifying/justifying the exact nature of damage noted.

Carrier contacts: Carriers

If the carrier has not given the Customer the opportunity to verify the good condition of the package and its contents, the customer will have an additional 10 days to inform the carrier and Seller of defects noted by registered letter and/or email.

For more information on the Seller's partner carriers, the Customer is invited to consult the Seller's Site: Carrier contacts

Product delivery does not include device commissioning or assembly.

7.2 Supply and delivery time



Delivery times are calculated in working days: Saturday, Sunday and public holidays being excluded and correspond to average preparation/shipping times for the Order. They run from the date of Order confirmation by the Seller.

In case of payment by transfer or Woodbrass gift voucher, the Order will only be processed upon payment receipt. Consequently, applicable times in this case are those on the day of processing receipt by the Seller of Customer payment and may therefore be modified compared to those mentioned on the day of Order placement.

When the Customer orders several Products at the same time and these have different delivery times, the Order delivery time is based on the furthest time. The Seller nevertheless reserves the possibility to split shipments. Participation in processing and shipping costs will only be charged for one shipment.

Additional time is generally required for shipments to Corsica and outside metropolitan France.

In case of foreseeable extension of supply time, the Seller undertakes to inform the Customer as soon as possible and by any means (email, telephone or postal mail) so that the Customer can choose to maintain or cancel all/part of their Order.

In case of supply delay, the Seller will inform the Customer by email/telephone and propose a new delivery time.

In any case and in accordance with applicable legal provisions, in case of delivery delay, the Customer may cancel their Order, if after having given notice to the Seller to deliver Products within a reasonable additional time, the latter has not performed within this time.

The contract is considered resolved upon receipt by the Seller of the letter or writing informing of this resolution, unless the Seller has performed in the meantime.

Amounts paid by the Customer will be reimbursed at the latest within fourteen days following order cancellation. If the Customer has received the Product(s) after their notification, the Seller will reimburse the Product(s) and shipping costs, upon receipt of Product(s) returned by the Customer.

7.3 Eligible delivery methods and delivery cost rates



Shipping costs are calculated before final Order confirmation by the Customer.

The Seller offers different delivery methods on its online sales Site: standard home delivery, express home delivery and relay point delivery. When ordering, only eligible delivery methods are offered to the Customer.

Products are delivered, by the carrier and under their responsibility, to the delivery address indicated by the Customer during the Order process.

In case of pickup at relay point or post office, the Customer must present original identification. If package pickup is performed by a third party on behalf of the Customer, they must present their identification, that of the Customer, as well as a power of attorney from the Customer.

Home deliveries of bulky Products (+30kg) are made at building entrance. However, floor deliveries by the carrier mandated by the Seller are possible and will be subject to a quote submitted for prior Customer approval.

According to the nature, dimensions and weight of ordered Products, as well as the geographical delivery area and chosen delivery option, the Customer's Order will be transported by one of the Seller's transport partners. It is recalled that for more information on different delivery methods and related rates, the Customer is invited to consult the Seller's Site below and where applicable, carrier general conditions: https://www.woodbrass.com/frais+port+livraison

Special conditions – New book shipping costs (mainland and overseas): From October 7, 2023 and for shipping costs, a flat rate of €3 (inc. tax) will be applied to any order including one or more books whose purchase value in new books is less than €35 (inc. tax) and 1 cent above this purchase value of €35 (inc. tax) in new books. The delivery service is paid by the Customer concomitantly with order payment.

8. Payment Terms



8.1 Cash payment for individuals



By bank card from CB, VISA, MASTERCARD networks

Customer bank data is entirely encrypted and protected by the secure Hipay system. (SSL encoding). This means that bank details do not circulate in clear text on the Internet and never reach the Seller's site.

The Customer guarantees that they are fully authorized to use the bank card for payment of their Order and that this payment method gives access to sufficient funds to cover all costs related to ordering Products or services on the Seller's site.

Payment by financing via ALMA

This offer is reserved for individuals (adult natural persons) residing in France and holders of a bank card from the "CB" network issued in France and having a validity date greater than the chosen financing duration.

The Seller offers its Customers Alma's credit service for settling their purchases and payment execution. This service is conditional on Customer acceptance of T&C or credit contract proposed by Alma SAS registered on REGAFI under number 90876.

Financing methods are offered with indication each time of the rate charged to the Customer following link below: Alma

To benefit from split payment or credit. The Customer must enter personal information requested by ALMA for instruction purposes for granting, managing and collecting credit. The financing company reserves the right to accept or refuse the Customer's financing request, who has a 14-day withdrawal period to renounce their credit.

In case of credit refusal by ALMA for an order, the Customer will be invited to use another payment method.

Payment security is ensured by ALMA and its service providers. All payments are protected by 3D Secure. ALMA is a remote payment manager and issues an electronic certificate that will serve as proof of amount and transaction date in accordance with provisions of articles 1316 and following of the Civil Code.

The Customer is reminded that credit is binding and must be repaid such that the Customer is invited to verify their repayment capacity before committing.

By Paypal

PayPal is a company that offers an Internet payment service, allowing an Internet user to make payments via Internet with an email address, without having to communicate their bank card details for each transaction.

In case of payment by Paypal, the terms of use of "Paypal" apply and the Customer is invited to consult them directly on the "PayPal" site: Access Paypal

By bank transfer

An order number will be communicated to the Customer by email, immediately after validation of their Order. The Order number must be indicated by the Customer in the subject of their bank transfer. To do this, the Customer is invited to use the bank details below:

NB: it is strongly recommended that the Customer mark "OUR transfer" for transfer payments from COM or abroad.

Account holder WOODBRASS.COM

Domiciliation: SG Nantes Entreprises

IBAN: FR76 3000 3032 1100 0200 7177 828

BIC: SOGEFRPP

The Customer's Order can only be processed upon transfer receipt. Failing payment within 15 days of the Order, it will be automatically canceled.

Transfer fees are borne by the Customer.

By coordinates:

Domiciliation: GDES Entreprises (00015)

IBAN: FR76 1470 6000 6473 9429 9644 374

BIC: AGRIFRPP847

By Woodbrass Gift Vouchers:

To use Woodbrass gift vouchers, the Customer is invited to follow the following procedure:

1 - Enter on the Seller's payment page, the code(s) appearing on the vouchers.

2 – The Customer can complete their Order amount by payment of their choice if the Order amount exceeds the offered amount.

3 - The voucher value must be used in its entirety.

4 - Woodbrass vouchers are valid for one year from their issuance.

The Customer can also use their vouchers for any Order placed by telephone at 01 86 65 03 03 (free call) or in one of the Seller's Parisian stores.

Payment with credit

To use credit, the Customer must contact the Seller's customer service at:

from metropolitan France: 01 86 65 03 03

from international: +33 2 57 88 00 74.

Payment for professionals



By bank transfer

An Order number will be communicated to the Customer by email, immediately after validation of their Order, who must indicate this Order number in the subject of their bank transfer.

To do this, the Customer is invited to use the bank details below:

NB: it is strongly recommended that the Customer mark "OUR transfer" for transfer payments from COM or abroad.

Account holder WOODBRASS.COM

Domiciliation: SG Nantes Entreprises

IBAN: FR76 3000 3032 1100 0200 7177 828

BIC: SOGEFRPP

By administrative mandate

This payment method is reserved for administrations: Town Hall, Conservatory, School, Orchestra...

The Professional Customer's Order will be considered accepted after receipt of the purchase order and its validation by the Seller.

In accordance with articles L441-10 and D441-5 of the Commercial Code, any payment delay exceeding thirty days is liable to give rise to a penalty equal to three times the legal interest rate as well as a flat-rate indemnity for collection costs of €40, without any prior formal notice being necessary.

By bank card from CB, VISA, MASTERCARD networks

Customer bank data is entirely encrypted and protected by the secure Hipay system (SSL encoding) such that said bank details do not circulate in clear text on the Internet and never reach the Seller's site.

The Customer guarantees that they are fully authorized to use the bank card for payment of their Order and that this payment method gives access to sufficient funds to cover all costs related to ordering Products or services on the Seller's site.

9. Right of Withdrawal



-It is recalled that the right of withdrawal does not apply to professionals-

In accordance with articles L 221-18 and following of the Consumer Code, the Customer (individuals) has a right of withdrawal allowing them to cancel their order without having to justify it and without penalties.

9.1 Legal period of right of withdrawal (14 days)



In accordance with applicable legal provisions, the Customer has a period of 14 calendar days (public holidays and non-working days included) from the day after receipt of Products to exercise their right of withdrawal without having to justify their decision or pay penalties. If the withdrawal period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. The Customer has a period of 14 days from their withdrawal notification to return Products concerned by withdrawal.

In case of order containing several Products, the 14-day period to communicate their withdrawal decision runs from receipt of the last Product.

9.2 Additional withdrawal period offered by the Seller (30 days)



The Seller offers the Customer to extend their legal right of withdrawal (14 days) by bringing it to 30 calendar days from Product receipt. Products must be returned within this initial 30-day period.

Similarly and for Product purchases made in store, the Seller offers the Customer a 30-day withdrawal period from Product receipt.

9.3 Conditions for exercising the right of withdrawal



In case of exercising the right of withdrawal within the allotted time, only the price of purchased Product(s) and shipping costs will be reimbursed, return costs remaining at the Customer's expense.

Returns must be made by tracked mail/package in their original and complete state (packaging, accessories, manual...) allowing their remarketing in new condition, and accompanied by a copy of the purchase invoice for optimized management.

In case of Product depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, the Customer's responsibility may be engaged.

To exercise their right of withdrawal, in accordance with legal provisions, the standard withdrawal form attached in Appendix 1, or any other declaration expressing the Customer's will to withdraw without any ambiguity, must be returned by email, tracked postal mail or email with acknowledgment of receipt to the address referred to in Article 9.5 below.

9.4 Products excluded from the right of withdrawal



In accordance with applicable regulations, the right of withdrawal cannot be exercised for computer software unsealed by the Customer, goods made according to Customer specifications and/or personalized and goods unsealed by the Customer and that cannot be returned for hygiene or health protection reasons (notably reed boxes, mouthpieces, beaks, wooden recorders, harmonicas, melodicas, headphones, earphones...).

Similarly, the right of withdrawal cannot be exercised for peripherals associated with digital content download and on downloads (software, music, etc.) not provided on durable support (CD, DVD, video games) whose execution began after Customer's express agreement and express waiver of their right of withdrawal.

9.5 Return address



Products must be returned to:


  • For online Product purchases: Woodbrass.com – Returns Service, 2 rue de Milan – 44470 Thouaré-Sur-Loire

  • For Woodbrass store purchases: Woodbrass store, 184 rue de Jean Jaurès - 75019 Paris



9.6 Reimbursement



In case of exercising the right of withdrawal, the Seller will reimburse amounts paid at the time of Order (including shipping costs) at the latest within fourteen (14) days from the date on which the Seller is informed of the Customer's decision to withdraw and according to the same payment method as that used for the Order (by transfer in case of expiration of the payment method initially used). Return costs remain at the Customer's expense, who is required to return the Product(s) to the Seller at the latest within fourteen (14) days following the day of notification of their decision to withdraw.

In case of Product return due to delivery refusal by the Customer, generated return costs will be deducted from reimbursement.

This reimbursement date may be deferred until complete Product recovery and/or RIB provision in case of reimbursement by transfer.

If the Customer has expressly chosen a delivery method more expensive than the standard delivery method offered by the Seller, the amount of initial delivery cost reimbursement may be limited to the amount of the standard delivery method offered by the Seller.

No cash on delivery shipment will be accepted regardless of reason.

Advantages obtained when purchasing Product(s) will be canceled in case of Product return accompanied by its reimbursement.

10. Warranties



10.1 Legal warranties



Independent of commercial warranty granted by the Seller and in accordance with applicable legal provisions, Products offered for sale by the Seller benefit fully and without additional payment from:

the legal warranty of conformity, for apparently defective, damaged or damaged Products or not corresponding to the order (articles L. 217-3 and following of the Consumer Code);

the legal warranty against hidden defects arising from a material, design or manufacturing defect affecting delivered Products and making them unfit for their use (articles 1641 and following of the Civil Code),

under the conditions defined below.

Conformity warranty

This warranty only applies to individuals (non-professional natural persons).

In accordance with applicable legal provisions, the Seller is responsible for conformity defects existing at the time of good delivery within the meaning of article L.216-1 of the Consumer Code, appearing on new, used/refurbished Product(s) or since January 1, 2022, on digital Products under the conditions below.

The conformity defect is characterized in the following situations:


  • Product unfit for use usually expected of a similar product;

  • Product that does not correspond to description given by the Seller even if it works perfectly;

  • Product that does not possess qualities announced by the Seller or agreed with the Customer;

  • Product that has a manufacturing defect, imperfection, poor assembly;

  • Installation that was not done correctly by the Seller or incomplete or incomprehensible installation manual preventing proper device assembly.



Defects may arise from:


  • The Product itself,

  • Packaging,

  • Assembly instructions,

  • Installation when it was done by the Seller or performed under their responsibility.



For contracts concluded BEFORE January 1, 2022

Under the legal warranty of conformity, the Customer:


  • can act against the Seller within a period of: two (2) years from delivery of New Products; six (6) months from delivery of Used Products

  • in accordance with article L217-7 of the Consumer Code, the Customer is dispensed from providing proof of existence of Product conformity defect, which are presumed to exist at the time of delivery if they appear within the aforementioned periods (2 years for New Products and 6 months for Used Products);

  • can choose between repair or replacement of Products, subject to cost conditions provided by article L. 217-9 of the Consumer Code. Failing this, if repair or replacement are impossible or could not be implemented within the month following Product handling, the Seller will reimburse it.



For contracts concluded AFTER January 1, 2022

Under the legal warranty of conformity, the Customer can:


  • act against the Seller within a period of: two (2) YEARS from delivery of New Products; twelve (12) MONTHS from delivery of Used or refurbished Products

  • In accordance with article L217-7 of the Consumer Code, the Customer is dispensed from providing proof of existence of Product conformity defects, which are presumed to exist at the time of delivery if they appear within the aforementioned periods (2 years for New Products and 12 months for Used or refurbished Products);

  • Since January 1, 2022 and for digital elements integrated into Products/goods, the Customer benefits from: a period of two (2) years from good delivery when the contract provides continuous supply of digital content or digital service for a duration less than or equal to two (2) years, or when the contract does not determine supply duration, or; benefits from a period corresponding to the duration mentioned in the contract when the contract provides continuous supply of digital content or digital service for a duration greater than two (2) years;



The Customer can choose between repair or replacement of Products (articles L217-9 and following of the Consumer Code):


  • if the Product is repaired under the legal warranty of conformity, the Customer benefits from a six (6) month extension of the initial warranty;

  • notwithstanding the Customer's repair request, the Seller reserves the right to replace the Product if Product repair would entail a manifestly disproportionate cost and/or if conformity proves impossible. Conformity by replacement of a Product due to the Seller's inability to repair it within one (1) month following Customer request, triggers, for the Customer's benefit, a new two (2) year legal conformity warranty period attached to the replaced Product. This provision applies from the day the replacement Product is delivered to the Customer;

  • In accordance with article L217-10 of the Consumer Code, if Product repair and replacement are impossible, the Customer may return the Product(s) and have the price refunded or keep the Product(s) and have part of the price refunded. The Customer has the same option if: the requested, proposed or agreed solution, in application of the legal warranty of conformity, cannot be implemented within one (1) month following Customer complaint; OR if this solution cannot be implemented without major inconvenience for the Customer considering the Product nature and intended use.



Sale resolution cannot however be pronounced if the conformity defect is minor.

To invoke the legal warranty of conformity, concerned Products must be returned to the Seller in the state in which the Customer received them with all elements (accessories, manual...), as well as a copy of the purchase invoice. Returns are made exclusively after agreement from the Seller's SAV (Return voucher), which will organize returns according to its transport terms and at the Seller's expense

Legal warranty for hidden defects

The Seller is bound by warranty for hidden defects of the sold item that make it unfit for the use for which it is intended, or that diminish this use so much that the Customer would not have acquired it, or would have given only a lesser price, if they had known them (articles 1641 and following of the Civil Code).

The Seller is not bound by apparent defects that the Buyer could have convinced themselves of.

Action resulting from hidden defects must be brought by the Customer within two years from defect discovery (article 1648, paragraph 1 of the Civil Code). In this case, the Customer can choose between sale resolution or sale price reduction in accordance with article 1644 of the Civil Code.

The Customer must provide proof of defect existence, by any means, namely that:


  • The defect existed at the time of purchase;

  • The defect was hidden at the time of purchase;

  • The product is unfit for the use for which it is intended or greatly diminishes it.



10.2 Commercial warranty



The Seller grants to its:


  • Non-Professional Customers, an extension of the aforementioned legal warranties to bring them to a total duration of three (3) years on all Products bearing the mention "3-year warranty";

  • Professional Customers, a commercial warranty of one (1) year.



This commercial warranty does not cover:


  • replacement of consumables (examples: batteries, bulbs, fuses, recording or reading head wear, strings, preamp and power lamps...);

  • accessories (examples: speakers, power supplies, tweeters, faders and crossfaders, cases and covers..., except special cases);

  • abnormal or non-compliant use of Products (the Customer is invited to carefully consult the user manual provided with Products).

  • damage due to intervention by a repairer not authorized by the Seller;

  • damage resulting from a cause external to the device (for example, accident, shock, lightning, current fluctuation, temperature and/or humidity variations...).



The majority of manufacturers/suppliers handle and manage the After-Sales Service (SAV) of their Products directly with the Customer. Consequently and where applicable, the Seller's after-sales service will redirect the Customer to the authorized technical station so that their Product is repaired.

Other brands require that the Product be received by the Seller before being transmitted to the technical station. The Seller's after-sales service will then generate a return agreement number. Returns in Metropolitan France are made exclusively after agreement from the Seller's SAV (Return voucher), which will organize returns according to its transport terms and at the Seller's expense. Upon receipt of the return voucher sent by email by the Seller's SAV, the Customer will have 30 days to return their Products. Failing Product return within the allotted time, return costs will be at the Customer's expense.

Implementation of the Seller's commercial warranty is performed by repair of the damaged Product.

In case the product could not be repaired, the Seller will exchange it for a Product of equivalent characteristics, or reimburse in the form of credit valid for one (1) year.

Reimbursement of the faulty product requested by the Customer ends the contractual warranty.

The Customer is informed that certain manufacturers/suppliers offer extended warranties to which the Seller is not party. These warranties are then provided directly by these manufacturers/suppliers under the terms and conditions defined by them as they appear on the descriptive sheets of Products concerned by the "supplier warranty".

It is recalled that commercial warranty does not deprive the Customer of provisions relating to legal warranty of conformity and/or hidden defects warranty as recalled above.

10.3 Out-of-warranty repair



The provisions of this article apply, except application of legal warranties of conformity and hidden defects specified previously, if:


  • the Customer's device does not benefit from application of a commercial warranty covering its repair (notably malfunction not covered by warranty)

  • or if commercial warranty is denounced upon Customer device deposit.



In this case, the Seller will inform the Customer of the need to issue a quote.

Down payment

In case of acceptance of out-of-warranty repair quote by the Customer, a down payment will be requested.

This down payment will be deducted from the Product repair amount.

In case of repair refusal by the Customer following the quote, this sum as down payment will remain acquired by the Seller.

In accordance with article L. 214-2 Consumer Code, amounts paid in advance bear interest at the legal rate upon expiration of a three-month period from payment until repair service execution. These interests are deducted from the balance to be paid at completion.

Quote establishment

The quote is estimated and is valid for one (1) month from its issue date.

Upon acceptance of this quote by the Customer, and payment of the due sum, Product repair will be scheduled and the return date communicated to the Customer.

Corrective quote

Quotes are only estimates. During repair, diagnosis on the nature, extent and number of malfunctions affecting the device may be modified.

If repair cost proves higher than the amount of the previously sent and accepted quote, a corrective quote will be established and repair of the device will only be performed after obtaining prior and express agreement from the Customer on the new repair quote amount that will be indicated to them.

In any case, this corrective quote has a validity period of one (1) month from its issue date. This corrective quote is transmitted to the Customer by email and/or postal mail at the address indicated on the repair order.

After acceptance of the corrective quote by the Customer, Product repair is performed and the down payment amount, if such down payment was paid, will be deducted from the repair amount. The Customer is reminded that accepting the proposed corrective quote implies the obligation on their part to pay the indicated price.

Quote refusal by customer

In case of refusal by the Customer of the proposed quote or corrective quote:


  • the Product will be returned as is to the Customer or, where applicable, destroyed with their prior written agreement;

  • return costs (and where applicable, administrative management costs) will be charged to the Customer in case of request for return of the unrepaired Product;

  • the down payment paid by the Customer will be kept by the Seller.



11. Responsibility



In accordance with applicable regulations, the Seller is not responsible in case of order non-execution attributable to the Customer and/or in case of force majeure and/or in case of external and unforeseeable events of a third party.

The offered products comply with French legislation in force. The Seller's responsibility cannot be engaged in case of non-compliance with legislation of the country where the product is delivered and it is up to the Customer to verify beforehand with local authorities the possibilities of import or use of Products they plan to order.

The choice and purchase of a Product by the Customer is under their sole and unique responsibility.

Consequently, total or partial impossibility of using Products notably due to material incompatibility cannot give rise to any compensation, reimbursement and/or liability of the Seller, except in case of proven hidden defect, non-conformity, defectiveness or exercise of withdrawal right provided by consumer code.

The Seller is only responsible for the content of pages it publishes.

In case of professional purchases: the Seller will incur no responsibility for all indirect damages resulting from these General Terms and Conditions of Sale, loss of operation, loss of profit, loss of opportunity, damages or costs, which could arise from Product purchase and/or all other damages resulting from improper use of Products. The Seller cannot be responsible for any data loss, files and/or damages defined in the previous paragraph.

Total or partial impossibility of using Products, notably due to material incompatibility, cannot give rise to any compensation and/or reimbursement and/or liability of the Seller.

12. Intellectual Property



All intellectual property rights arising from these General Terms and Conditions of Sale and the Site remain the exclusive property of the Seller, and where applicable, its partners.

The Seller retains all intellectual property rights relating to Products, photographs, videos, illustrations, technical documentation (non-exhaustive list)... as reproduced and/or represented on the Site, which cannot be reproduced, represented or exploited without prior written authorization from the Seller.

13. Applicable Law – Disputes – Complaint Processing – Mediation



13.1 Applicable law



These General Terms and Conditions of Sale are subject to French law. The language of this contract is French. In case of dispute, French courts will have sole jurisdiction.

13.2 Complaint processing



For any complaint, the Customer can contact customer service by connecting to their customer account via the Woodbrass.com site, in the "contact us" section.

13.3 Consumer dispute mediation



In accordance with Consumer Code provisions concerning amicable dispute resolution, the Seller is a member of the Consumer Mediation Center of Justice Conciliators Service (CM2C), whose contact details are as follows:

CM2C

49 rue de Ponthieu, 75008 Paris

contact@cm2c.net – 01 89 47 00 14

https://www.cm2c.net

The Customer can use the mediation service for any consumer dispute related to an order placed with the Seller on the internet.

In accordance with applicable regulations, any consumer dispute must be previously submitted in writing to:

Woodbrass.com – Customer Service

2 rue de Milan

44470 Thouaré-sur-Loire

After prior written approach by the consumer vis-à-vis the Seller, the Mediator Service can be referred to for any consumer dispute whose resolution would not have succeeded.

To know the terms for referring to the Mediator, the Customer can go to the CM2C site at the address: https://www.cm2c.net

14. Personal Data



Collection by the Seller of Customer nominative information and personal data is necessary for managing their order and optimizing their commercial relations with the Seller. They may be transmitted to companies that contribute to these relations such as those responsible for service and order execution, management, processing and payment. However, this information and data is kept only for the necessary time for Customer order execution and any applicable warranties increased by legal deadlines relating to proof thereof. Collected information is not subject to any transfer outside European Union territory.

In accordance with the data protection law of January 6, 1978, the Customer has a right of access and rectification, erasure, limitation and opposition and portability relating to personal data concerning them. They can withdraw, at any time, their consent to processing online at the following link: Personal Data and/or by postal mail addressed to Woodbrass.com, 2 rue de Milan 44470 Thouaré-sur-Loire indicating their surname, first name, email address and if possible their customer reference.

In accordance with applicable regulations, the request must be signed and accompanied by a photocopy of an identity document bearing the Customer's signature and specify the address to which the Seller's response must reach them within two (2) months following request receipt.

During the Customer's visit to the Seller's site, certain data concerning the Customer via cookie deposit may also be collected. These cookies allow the Seller to optimize the Customer's shopping experience, personalize content and ads or analyze Site traffic. In the same way as the aforementioned collected data, collected information may be shared with the Seller's social media, communication and analysis partners who may combine them with other information provided by the Customer or collected when using their services by the Customer.

Any consumer has the possibility to register free of charge on the BLOCTEL telephone canvassing opposition list: https://www.bloctel.gouv.fr.

15. Environmental Protection: Prevention of pollution, risks and nuisances



Unique identifier number for EEE sector: FR002250_05BFVH.

CITEO unique identifier number: FR215156_01GTBY.

16. Appendices



Appendix 1: withdrawal right form



Withdrawal form

The Customer is invited to complete and return this form only if they wish to withdraw from their order and/or go directly to their customer account to complete it online.

To the attention of Woodbrass.com – customer service 2, rue de Milan– 44470 Thouaré-Sur-Loire and/or at email address contact@woodbrass.com.

***

I hereby notify you of my withdrawal from the contract relating to the sale of the good / for the service presentation(*) below:

Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)

Order number: ……………………………………………………………………..

Name of consumer(s): ………………………………………………………………

Address of consumer(s): ………………………………………………………………

Signature of consumer(s) (only in case of notification of this form on paper):

Date: ………………………………………………………………

(*) Cross out unnecessary mention

Appendix 2 - Consumer Code articles



In accordance with article L 217-15 paragraph 4, the provisions of articles L217-4, L217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are fully reproduced below:

Legal warranty of conformity

Article L217-4 of the Consumer Code

The good is compliant with the contract if it meets notably, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, notably regarding functionality, compatibility, interoperability, or any other characteristics provided in the contract;

2° It is suitable for any special use sought by the consumer, brought to the seller's knowledge at the latest at the time of contract conclusion and that the latter accepted;

3° It is delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4° It is updated in accordance with the contract.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-5 of the Consumer Code

I.- In addition to contract compliance criteria, the good is compliant if it meets the following criteria:

1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the concerned sector;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of sample or model, before contract conclusion;

3° Where applicable, the digital elements it includes are provided according to the most recent version that is available at the time of contract conclusion, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with updates that the consumer can legitimately expect, in accordance with provisions of article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public declarations made by the seller, by any person upstream in the transaction chain, or by a person acting on their behalf, including in advertising or on labeling.

II.- However, the seller is not bound by all public declarations mentioned in the preceding paragraph if they demonstrate:

1° That they did not know them and were not legitimately able to know them;

2° That at the time of contract conclusion, public declarations had been corrected under conditions comparable to initial declarations; or

3° That public declarations could not have influenced the purchase decision.

III.- The consumer cannot contest compliance by invoking a defect concerning one or more particular characteristics of the good, which they were specifically informed deviated from compliance criteria set out in this article, deviation to which they expressly and separately consented at contract conclusion.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-12 of the Consumer Code

Modified by Ordinance no. 2021-1247 of September 29, 2021 - art. 9

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs having regard notably to:

1° The value the good would have in the absence of conformity defect;

2° The importance of the conformity defect; and

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the good into compliance if this is impossible or entails disproportionate costs notably having regard to 1° and 2°.

When these conditions are not met, the consumer may, after formal notice, pursue forced execution in kind of the initially requested solution, in accordance with articles 1221 and following of the civil code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the good into compliance, is justified in writing or on durable medium.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-16 of the Consumer Code

In cases provided for in article L. 217-14, the consumer informs the seller of their decision to resolve the contract. They return the goods to the seller at the latter's expense. The seller reimburses the consumer the price paid and returns any other advantage received under the contract.

If the conformity defect only concerns certain goods delivered under the sales contract, the consumer has the right to contract resolution for all goods, even those not covered by this chapter, if one cannot reasonably expect them to accept keeping only compliant goods.

For contracts mentioned in II of article L. 217-1, providing for the sale of goods and, as accessory, the provision of services not covered by this chapter, the consumer has the right to resolution of the entire contract. Furthermore, in the case of a bundled offer within the meaning of article L. 224-42-2, the consumer has the right to resolution of all related contracts.

The respective obligations of contract parties, mentioned in article L. 224-25-22 and relating to consequences of resolution for digital content and digital services, are applicable to sales contract resolution of a good including digital elements.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Hidden defects

Article 1641 Civil Code

The seller is bound by warranty for hidden defects of the sold item that make it unfit for the use for which it is intended, or that diminish this use so much that the buyer would not have acquired it, or would have given only a lesser price, if they had known them.

Article 1648 paragraph 1 Civil Code

Action resulting from redhibitory defects must be brought by the acquirer within two years from defect discovery.
thumb_up